BTGI offers a monthly and a quarterly billing cycle to all customers. The billing cycle for all non-web hosting accounts are initially set up on a bi-monthly billing cycle, but this can be changed to a monthly billing cycle after the first quarter upon the customer's request. If you have billing questions and need to speak with a representative, please call (804)796-4933.

Customers who pay by Personal or Company check are mailed statements via US Postal Service or e-mailed statements on the 10th of each month, with payment due on the first day of the following month. Payments are considered late after the fifth day of the month and a finance charge will be assessed to your account. You will receive invoices via e-mail throughout the month as they are posted to your account.

All accounts are paid in advance of services and accounts are aged from the date of activation. Finance charges will be assessed on all accounts that are 10 calendar days past due. The finance charge is calculated for each invoice or previous finance charge entry by the number of days past due, times the daily finance charge rate of .0004931(18 percent per year divided by 365 days). If the calculated finance charge amount is less than the minimum finance charge of $1.00, the minimum amount will be charged.

Your account becomes overdue 5 days after the due date on the invoice. Should your account become overdue, you will receive a reminder via e-mail that we have not received your payment. If your account becomes more than 9 days past due your service will be suspended. If your account becomes 29 days past due, public access to your site is stopped and charges continue to accrue. After 59 calendar days past due your data will be removed from the servers and your account will be referred to our collection agency.